RETURNS

After receiving the goods, if you've changed your mind and need to return an item, you can return the goods within 30 days (Counted from the date the goods are signed for).

We support order cancellation within 24 hours after payment. If the customer get in touch with us requesting to cancel the order before it is dispatched, we are able to cancel it.

How to Return

Contact us at support@homefitnesscode.com to request a return. Please state your name, order number, and reason(s) for return. We will send you the information required once your return request has been accepted. After the 30-day period expires (Counted from the date the goods are signed for), the product cannot be returned to HomeFitnessCode.

Waste electrical and electronic equipment？

Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites.

The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.

We all have a responsibility to contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations.

Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.
Electrical and Electronic Equipment that was made after 13th August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.

As a distributor we are committed to reducing the amount of WEEE that goes in to land fill. HomeFitnessCode LTD has joined the Distributor Take-back Scheme (DTS) which means that we have contributed to a central fund to help improve local recycling centres.
For more information please visit https://www.recycle-more.co.uk/bank-locator

HomeFitnessCode DTS Distributor Certificate: https://bit.ly/3EfIKnw

Return address: Unit S3 Capital Business Park, Parkway,Cardiff,CF3 2PZ,United Kingdom


Return Shipping Costs-Who Pays?

HomeFitnessCode will pay for the cost of return shipping for the following situations:

* Item arrived defective and cannot be fixed with a replacement part
* We shipped out the wrong item
* We shipped it to the wrong address
* We shipped a duplicate order
* Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual)

Customer will pay for the cost of return shipping for the following situations:

* Buyers Remorse ("Not satisfied with the performance", "Item doesn't fit me correctly", "Item doesn't meet my expectations", etc)
* No Reason / No Longer Want
* Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
* Order Cancellation after the item already shipped out, even if you have not yet received the item
* The customer bought the wrong one
* The customer accidentally bought too many
* The customer accidentally provided the wrong shipping address

Returns Packaging & Its Condition When Sending Back

All returned goods should be wrapped in packaging as our couriers do not transport unpackaged items. Therefore, we strongly recommend that you keep the original packaging if you would like to return the goods.

Please be respectful of your returned item(s) when sending it back to us. We promise that all the products our customers receive are brand new, we will never sell any opened box, refurbished products to you.

Our Distribution Centre Team assesses every item that is returned to us. If found the item arrives back damaged due to the customer poorly boxing/packing your returned item, we reserve the right to charge for any damage caused.

NOTE: For items that arrive damaged or are defective, YOU SHOULD provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as "buyer's remorse" and the customer is solely responsible for shipping it back.

If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don't have to fuss with shipping a large bulky item back.

Refunds will be processed by the original payment method. Once your returned items have been received, your refund will be processed within 7 working days.

EXCHANGES

We provide a One-Year Warranty. If your goods are faulty, you are entitled to claim a repair or replacement of the goods or any affected parts.

Please check your goods upon receipt. Any claim concerning incorrect, damaged, or defective goods found on delivery, or concerning damaged or defective goods found at a later date, should be notified to HomeFitnessCode Ltd within 96hrs.

* All claims should be submitted by email to us and accompanied by photographic evidence of the damage or fault within 96hrs of discovering the fault.
* If you later discover any defects not caused since delivery, you should email us at support@homefitnesscode.com immediately, including photographs and a written description of the defect/s. Please state your name, order number, and postcode in any correspondence. We reserve the right to request images or inspect any reported issues and remedy on-site in compliance with your statutory rights.